 Shipping Information
SHIPPING INCLUDED All Shipping costs are included in the price of all products. FAST SHIPMENTS We endeavor to process and ship all orders received before noon within 24 hours. Orders received on Friday, or the day before a Holiday, are invoiced and shipped the next business day. Orders are shipped to the address on file by UPS. Cut-off for UPS daily pickup is usually 3pm. Please keep your address current. To insure faster delivery, orders are transferred electronically to the Flint River Ranch distribution center nearest you. Average delivery time after UPS pickup is 2 to 4 business days. With some remote delivery points, UPS may schedule delivery only once or twice a week. Please order in advance of need and allow time for delivery. All Flint River Ranch orders are shipped fresh by UPS from one of the 15 official Flint River Ranch distribution centers located across the United States. Many customers receive their Flint River Ranch deliveries in as little as 1 - 2 business days! Orders placed on this site are shipped as they would be from the Official Flint River Ranch Website; Flint River Ranch pet food ships from the same warehouses no matter where you place your order. Our prices are the lowest. Flint River Ranch ships pet foods to the following locations in the United States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. — More state-by-state Delivery Information. RETURN POLICY - 100% SATISFACTION GUARANTEED If any product fails to meet your expectations for any reason, it may be returned within 30 days of invoice date, by shipping prepaid for replacement, refund or credit. Please enclosed needed information with the shipment.  NAMES AND ADDRESSES ARE CONFIDENTIAL All names/addresses are confidential and are not available to third parties. IF YOUR NOT HOME If not at home, UPS will endeavor to try several times to make delivery. In some cases, depending up the delivery area, they may leave your package at the front door; otherwise, they will leave a note or mail you a notice of attempted delivery. With no response within 5 days, they will return the package to our warehouse. DELAYED AND LOST SHIPMENTS Because of weather, holidays, and various other reasons, your package may require extra time for delivery. While UPS is usually very efficient, sometimes packages are incorrectly routed and delayed in shipment. When confirming shipments, the date provided by customer service is the date invoiced. The actual pickup date can be a day later as UPS scheduled pickup close at 3 PM and pickup may be over a weekend or holiday. If you feel a shipment has been delayed or lost and you reach our voice mail, please leave your full name, day-time phone number, your order number and request a priority package trace.
DAMAGED SHIPMENTS If you receive a shipment that is noticeably damaged - refuse the shipment and have it returned to Flint River Ranch for replacement. If the shipment was left at your home while you were out, call UPS 1- 800-742-5877 and advise them that you are refusing the shipment and they will pickup. Call us at (1-877-410-0152) and we will replace all damaged products and handle the UPS claim. SHIPPED ORDERS Orders cannot be cancelled after they have been shipped. Customer assumes responsibility for freight costs of undamaged shipments refused and returned. Shipments are sent to address on the order form or the current address on our computer files. Customer assumes responsibility to keep shipping address current. UPS CALL TAGS: There is a $5.00 charge to your account for issuing a UPS Return Call Tag request and it will be deducted from any refund or credit. SALES/USE TAX This website does NOT charge sales tax. AUTOMATIC SHIPMENTS An automatic shipment program is an ideal way to insure that you will receive product on a regular scheduled basis. An Autoship Schedule can be easily cancelled or changed with a minimum advanced notice of 5 business days. Autoship orders are packed the night before the date of shipment and picked up early in the morning on the scheduled day of shipment. If the date of shipment falls on a Saturday, Sunday or Holiday, the order is shipped prior to the regular shipping date to insure prompt delivery after the weekend or holiday. (Click Here To Set Up An Automatic Shipment)
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